A generic chat interface or similar AI tool can leave users with too little guidance and feel like a blank slate.

“Early on, I thought, you know, we, we saw training was the biggest gap for people using, uh, AI. And when you just kind of point them at a, a chat interface, um, or, uh, uh, ano- another bi-putting tool, uh, it's too much of a, a blank slate for them.”