Cloudflare taught human employees through Cloudflare University, onboarding, and collaboration, and needed to define and document comparable company knowledge more clearly for agents.

“Um, you know, and for humans, we did that through, like, Cloudflare University and, uh, the onboarding process and, you know, meeting your colleagues and working with them. Uh, but we needed to kind of more clearly define that and document that, uh, for agents.”