Cloudflare interns helped employees write skill files, revealing tasks employees considered unnecessarily difficult and potentially suitable for agent assistance.

“It was actually, uh, a bunch of interns that were, uh, uh, you know, uh, uh, uh, helping people write skill files. Uh, uh, but that let us kind of get to see, uh, uh, you know, in, in, in a, a way that's not going out and like, you know, uh, hiring a consulting firm to come out and like catalog every single thing to be done is, you know, people that, uh, are recognizing, "Hey, this seems harder than it needs to be.”

“I wonder if an agent can help me here."”