In the Air Canada chatbot case, the speaker says the courts established that a company is responsible for legally binding promises its customer-facing chatbot makes on its behalf.

“see and the question was a kind of case where like hey we have nothing to do with this this chatbot messed up but like sorry and the courts were like no if you put your chatbots to interact with your customers they make legally binding promises on your behalf that is now precedent for everything in the future where you will”