Monaco's Slack bot Hal functions as an AI SRE, customer-success assistant, and QA engineer, helping debug issues, create pull requests for problems, and help salespeople understand the product.

“But, um, you know, effectively Hal is like this part AISRE, part like customer success, part like, uh, kind of QA engineer because it, it, it lives in our Slack, but it, it serves all the purposes of helping us debug things and put up PRs when things are broken, but also used by our own salespeople to find out how the product works, find out, like, how to get to the bottom of something.”