Arca’s product includes a Knowledge tab containing the operational context available to its agents.

“So it is a, a first-class, um, feature in our product. Uh, so on the left-hand side, there's a tab called Knowledge-”

“... which has the full, uh, operational context that our agents are using. Um, and as they, they work on, um, uh, work on things, uh, they're able to cite knowledge, and so it kind of like creates this, this loop of like, "Oh, we noticed that the knowledge is incorrect," um, and, um, we-- that gets surfaced to us in our trace analyses.”