Call-center tasks can be relatively closed and understandable, involving digital interactions with a customer and changes to database entries.

“And you complete some task and you change some database entries around or something like that.”

“in the task horizon how long it takes to perform a task and then you want to also remove context like you're not dealing with different parts of services of companies or other customers it's just the database you and a person you're serving and so it's more closed it's more understandable and it's purely digital so I would be looking for those things but even there I'm not actually looking at full automation yet I'm looking for an autonomy slider and I almost expect that we are not going to”