Modal favors repeat business with vendors that demonstrate reliability, responsiveness, and quick resolution of support problems.

“Like I know which vendors I like more than others, you know, like, and, and, and we sort of prefer to do additional deals with the vendors that we've seen, you know, very good reliability.”

“Not just that also, like it, it's not just reliability, it's also are they very responsive when, when we have s- you know, support issues? Do they fix the issues we ask for? The turnaround time.”