Erik wants customer-specific work done by forward-deployed engineers to become product features over time, reducing the need for ongoing manual support.

“But, like, I actually think that, like, the most important thing is, like, C, is, like, bridging gaps in the product that we later wanna turn into, like, real features.”

“So I, I think to a large extent, you know, anything an FDE does, you know, my question is always, like, long term, how do we turn this into product so that we don't need an FDE for this? Yeah. Do you guys hire PMs?”