The speaker says that in inbound workflows, predictable needs can allow retrieval of only the relevant knowledge-base context rather than every piece of context.

“actually can be utilized to enhance the response and then on top of that you have to think of your knowledge base and knowledge the things that you're at your expense right like in a inbound flow maybe you know exactly when you need to pull a specific part of your knowledge so you don't need to extract every single”

“piece of context,”