Providing agents with excessive or poorly contextualized information can lead them to treat an incidental comment as a rule and make mistakes.

“... "Oh my God, these guys don't have enough context. I'm gonna give them more context." Okay, great. And then they're gonna overtune to some random one-off comment that you made t- a while ago, and then make some really stupid mistakes 'cause you, you didn't mean it that way.”

“But like, they took it as the law.”