For unpredictable outbound conversations, a single prompt can act as a central brain, drawing on components beyond a dedicated flow to improve responses.

“back you never know because they could just be frustrated they could be angry or they could be i don't know like annoyed and in that case when they're erratic when a person's erratic you never know so having it in a way that is like all in one one prompt allows you to have an or more like a central brain in terms of i can pick up components from my prompt that may not have been in a dedicated flow but”

“actually can be utilized to enhance the response and then on top of that you have to think of your knowledge base and knowledge the things that you're at your expense right like in a inbound flow maybe you know exactly when you need to pull a specific part of your knowledge so you don't need to extract every single”