In outbound conversations, the caller's response is difficult to predict because callers may be frustrated, angry, or annoyed.

“but what the caller says back.”

“back you never know because they could just be frustrated they could be angry or they could be i don't know like annoyed and in that case when they're erratic when a person's erratic you never know so having it in a way that is like all in one one prompt allows you to have an or more like a central brain in terms of i can pick up components from my prompt that may not have been in a dedicated flow but”