Serval's platform primitives support customer-specific automations, and the company describes Serval as an IDE for departments to build and manage automations at scale.

“Um, same with onboarding and off-boarding and all these different automations internally. They look very different, but that's just baked into the core primitives of the platform. Serval almost becomes the IDE, right, for the IT department and other departments to build their automations and manage them at scale.”