In the example, the agent takes on the persona of Julian and receives direction from Sanjay, who is the staffing managing director.

“Uh, the... And you know, they, they could either be a, a group in a larger bank or, you know, a boutique advisory. And in this case, the agent has assumed the persona of Julian, uh, and it is being directed to its, uh, information from Sanjay, who's the, the staffing managing director.”