The speaker says technically skilled founders may believe their products are the best, yet their technical capabilities and products can remain misaligned with customer needs.

“... they, they think that they're building the best products because they have-”

“... like, best harness skill or, you know, technical skills and knowledges, et cetera. But actually there's still sometimes a huge gap between, you know, what the customer actually wants that the skills-”

“... and the product you offer and sometimes, like, different local markets have even have different, you know, demands and have you seen a similar thing-”