Call-center work may be amenable to automation because it consists of relatively simple, repetitive tasks that are similar to one another.

“call center employees often come up, and I think rightly so,”

“I have a number of simplifying properties with respect to what's automatable today.”

“Their jobs are pretty simple. It's a sequence of tasks and every task looks similar.”

“So you keep repeating something over and over again and that's your job.”