The speaker says outbound callers' responses are unpredictable and may be emotional, so an all-in-one prompt can act as a central brain that uses relevant components not included in a dedicated flow.

“But if you don't know what's going to happen,”

“typically I think in outbound, yes,”

“there is a dedicated like message,”

“but what the caller says back.”

“back you never know because they could just be frustrated they could be angry or they could be i don't know like annoyed and in that case when they're erratic when a person's erratic you never know so having it in a way that is like all in one one prompt allows you to have an or more like a central brain in terms of i can pick up components from my prompt that may not have been in a dedicated flow but”