descriptive claim
OpenAI's user operations team quickly identified classifying support tickets as an internal use case for the Decisions API.
Nikunj Handa · Why Dwarkesh is Wrong about Computer Use + How OpenAI shipped its Jev competitor in 1 Week · 30 Sept 2026
In their words
The transcript segments this claim was taken from
“The use cases internally have been pretty obvious,”
“like the user ops team was like jumping on it,”
“we were like, we got to classify all of our support tickets.”Play from 30:43Report a misattribution
90%how strongly it was put, not whether it is true
65%importance to the conversation
85%confidence the claim was read correctly