Serval selects product-oriented engineers who understand customers and exposes them to customers so they can make many product decisions locally.

“Yeah. It's a big challenge. Our product fa- ships and changes faster a lot of times than anyone can keep up, including myself. Um, we just try to make sure that, one, the engineers that we hire are really product-oriented.”

“That's one change we've made is they have to really understand our customers, and we wanna put them in front of our customers because they're gonna have to make so many decisions at the edge, and not every single product decision can be bubbled up to leadership every single time.”