Hundreds of billions of dollars are spent on call-center operations, which the speaker characterizes as generally poor.

“support and like yeah oh my god there's you know so many call centers out there hundreds of billions of dollars spent on this stuff and they're all you know bad so hopefully we can sort of raise the the state of the art which you know i think that's why decadon and all these things people is like to me you know it's not as interesting if a bunch of people who are obviously selling you voice pipelines telling you that voice pipelines are the state of the art like yeah duh but you know having”