The speaker says Lean project participants came to trust Kevin Hartnett after recognizing that he aimed to tell their story respectfully rather than produce an exposé or scandal story.

“And so an outside reporter, you know, journalist comes in, and so we were very guarded at first. Uh, but I think we, we came to trust Kevin when it really became clear that he wasn't looking for, you know, good guys and bad guys or an exposé or a scandal story or anything like that, that he was really trying to tell a s- tell the story in a way that was respectful to everyone, uh, involved.”