The team may give the agent too much context and partly hand-hold it, but does so in an effort to make the task fair.

“And so you'll see in the email, and this will come up later, that we're very clearly giving it context. I mean, frankly, it might be, it might be too much context. Like it's we're-- in some ways, we're hand-holding it, but we're trying to make it fair, um, because, you know-”