The speaker says Arca’s position as the business rather than a SaaS company allows it to require staff to provide feedback.

“Yeah. Um, that is another one of the advantages of us, um, being the business and not a SaaS company-”

“... um, is that we have, um, we have the ability to have-- to require them to give us feedback. Um, and yeah, the way that we loop the feedback back into improvements is something that you would, um, you would expect, is all of that feedback gets piped into, um, a data store-”