The speaker says inbound systems often have dedicated lines and predictable workflows, making a node- or graph-based approach suitable when the conversation path can be anticipated.

“I have a counter approach to Varun in terms of that, like usually in inbound, I find, you know.”

“You you're usually having dedicated lines and you know specifically where the workflows are going to go. Right.”

“And so in these cases, if you know a little bit more about and you can predict where the conversation is going to go,”

“then you can have a more of a node or graph builder kind of approach.”